Refund Policy

30-day refund period

You can request a full refund of any TAXMV subscription payment within 30 days of the date that payment was taken. This applies to first payments, renewals, monthly plans and yearly plans.

How to request a refund

Email taxmvai@gmail.com from the address on your account with your company name and the payment date. You do not need to explain why. We reply within 2 business days and approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Payments are processed by our online reseller Paddle.com, which acts as Merchant of Record. Paddle also handles refund enquiries and can be contacted directly through the receipt they email you.

After a refund

• The refunded period ends and the subscription stops renewing.
• Your records stay available to view and export in read-only mode; nothing is deleted automatically.
• You can subscribe again at any time and pick up exactly where you left off.

Cancelling instead of refunding

You can cancel at any time from the Billing page inside the app. Cancelling stops future renewals and keeps your full access until the end of the period you already paid for. Cancelling on its own does not trigger a refund — request one using the steps above if you want the last payment back.

Exceptions

Refunds may be declined where an account has been used in breach of our Terms & Conditions, for example fraudulent use or abuse of the service. Enterprise agreements with separate signed terms follow those terms instead.

Questions

Contact taxmvai@gmail.com — we would rather fix the problem than keep money you are not happy with.